Refund & Cancellation Policy

At Canopus India Private Limited, we aim to provide our customers with quality products and a satisfactory shopping experience. This Refund & Cancellation Policy explains the conditions and procedures applicable to order cancellations, returns, exchanges, and refunds for products purchased through our website.

By placing an order on our website, you acknowledge and agree to the terms described in this policy.

1. Order Cancellation

• You may request cancellation of your order before the order has been shipped or dispatched.
• Cancellation requests should be made as soon as possible after placing the order.
• Once an order has been shipped or dispatched, cancellation may not be possible.
• If the order has already been dispatched, you may request a return after delivery, subject to the eligibility requirements of this policy.
• Canopus India Private Limited reserves the right to cancel an order due to product unavailability, pricing errors, payment issues, suspected fraudulent activity, or other legitimate reasons.

2. Return Eligibility

Customers may request a return within 7 days of delivery, subject to the following conditions:

• The product must be unused, unworn, and in its original condition.
• All original tags, labels, packaging, accessories, and invoices should be retained and returned with the product.
• The product should not have any stains, damage, alterations, washing marks, or signs of use.
• The return request must be submitted within the applicable return period.
• The product must pass our quality and return inspection before a refund or exchange is approved.

3. Non-Returnable Products

Certain products may not be eligible for return or refund due to their nature, hygiene considerations, customization, or other applicable conditions.

• Customized or personalized products.
• Products that have been used, worn, washed, altered, or damaged after delivery.
• Products returned without original tags or packaging where such packaging is required.
• Products damaged due to improper handling or care by the customer.
• Products specifically identified as non-returnable on the product page or at the time of purchase.

4. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, incorrect, or incomplete product, please contact our customer support as soon as possible after delivery.

• Please provide your order number and relevant product details.
• Photographs or videos of the product and packaging may be requested for verification.
• After verification, we may offer a replacement, exchange, refund, or another appropriate resolution, depending on the circumstances and product availability.
• Customers should retain the original packaging until the issue has been resolved.

5. Return Request Process

To request a return, please contact our customer support team with your order details within the applicable return period.

• Provide your order number.
• Provide the product name and reason for return.
• Provide photographs or other information if requested.
• Wait for confirmation and return instructions from our support team.
• Pack the product securely to prevent damage during return shipping.

6. Return Shipping

• Return shipping arrangements may depend on the reason for the return.
• If the return is due to a defective, damaged, incorrect, or wrongly delivered product, Canopus India Private Limited may arrange or bear the applicable return shipping cost, subject to verification.
• For customer-requested returns due to reasons other than a product defect or error on our part, applicable return shipping charges may be deducted from the refund or may be payable by the customer.

7. Product Inspection

All returned products may be inspected before a refund or exchange is approved. The inspection process helps us verify the condition of the product and ensure that it meets the return requirements.

If a returned product does not meet the eligibility conditions, the return may be rejected and the product may be sent back to the customer.

8. Refund Processing

• Refunds are initiated only after the returned product has been received and successfully inspected.
• Approved refunds will generally be processed within 7–10 business days.
• The time taken for the refund to appear in your account may depend on your bank, card issuer, payment gateway, or other payment service provider.
• Refunds will normally be made to the original payment method used for the purchase, where technically and legally possible.

9. Cash on Delivery Orders

For Cash on Delivery orders, if a refund is approved, we may require the customer to provide valid bank account or other payment details necessary to process the refund through an appropriate payment method.

Customers are responsible for providing accurate refund-related information. Canopus India Private Limited will not be responsible for delays caused by incorrect banking or payment details provided by the customer.

10. Shipping Charges and Refunds

• Original shipping charges may be non-refundable for customer-requested returns.
• If the return is caused by a defective, damaged, incorrect, or wrongly delivered product, applicable shipping charges may be refunded subject to verification.
• Any applicable return shipping or other charges will be communicated to the customer where required.

11. Exchange Policy

Where exchange is available, customers may request an exchange within the applicable return period, subject to product availability and eligibility requirements.

• The product must meet the same return conditions described in this policy.
• Exchange requests are subject to availability of the requested size, color, variant, or product.
• If the requested replacement product is unavailable, we may provide another appropriate resolution, including a refund where applicable.

12. Partial Refunds

In certain circumstances, only a partial refund may be provided. This may apply where a product is returned with missing accessories, damaged packaging, missing tags, or other issues affecting the condition or resale value of the product, subject to applicable law.

13. Refunds for Failed or Cancelled Orders

If an order is cancelled by Canopus India Private Limited due to product unavailability, payment issues, technical errors, or other reasons after payment has been successfully received, the applicable paid amount will be refunded through the original or an appropriate payment method.

14. Duplicate or Excess Payments

If a customer is charged more than once for the same order due to a payment processing or technical issue, the duplicate eligible payment will be reviewed and refunded after verification.

15. Refund Delays

If an approved refund has not been received within the expected processing period, customers should first check with their bank or payment provider. If the issue continues, please contact our customer support team with the order and payment details so that we can assist you.

16. Fraudulent or Misuse of Return Policy

Canopus India Private Limited reserves the right to investigate and restrict return, refund, or exchange requests where there is evidence of misuse, fraudulent activity, repeated abuse of the return policy, product substitution, or other unauthorized activity, subject to applicable law.

17. Changes to This Policy

Canopus India Private Limited reserves the right to modify or update this Refund & Cancellation Policy from time to time. Any changes will be published on this page and will become effective from the date of posting.

18. Contact Us

If you have any questions, concerns, or requests regarding refunds, returns, exchanges, or order cancellations, please contact us:

• Company: Canopus India Private Limited
• Address: Second Floor, Built-up Shop No. 220, Plot No. 5, Sector 12, Dwarka, Krishna Mall, New Delhi, South West Delhi, Delhi – 110078
• Email: canopusindia2026@gmail.com
• Phone: +91-8826211106

Thank you for choosing Canopus India Private Limited. We appreciate your trust and look forward to providing you with a smooth and reliable shopping experience.